Wide Impact: Highly Effective Gmail Phishing Technique Being Exploited
Update on February 24th: Chrome has resolved this issue to my satisfaction. Earlier this month they released Chrome 56.0.2924 which changes the location bar behavior. If you now view a data URL, the location bar shows a “Not Secure” message which should help users realize that they should not trust forms presented to them via a data URL. It will help prevent this specific phishing technique.
Update at 11:30pm on Tuesday January 17th: I have received an official statement from Google regarding this issue. You can find the full update at the end of this post.
As you know, at Wordfence we occasionally send out alerts about security issues outside of the WordPress universe that are urgent and have a wide impact on our customers and readers. Unfortunately this is one of those alerts. There is a highly effective phishing technique stealing login credentials that is having a wide impact, even on experienced technical users.
I have written this post to be as easy to read and understand as possible. I deliberately left out technical details and focused on what you need to know to protect yourself against this phishing attack and other attacks like it in the hope of getting the word out, particularly among less technical users. Please share this once you have read it to help create awareness and protect the community.
The Phishing Attack: What you need to know
A new highly effective phishing technique targeting Gmail and other services has been gaining popularity during the past year among attackers. Over the past few weeks there have been reports of experienced technical users being hit by this.
This attack is currently being used to target Gmail customers and is also targeting other services.
The way the attack works is that an attacker will send an email to your Gmail account. That email may come from someone you know who has had their account hacked using this technique. It may also include something that looks like an image of an attachment you recognize from the sender.
You click on the image, expecting Gmail to give you a preview of the attachment. Instead, a new tab opens up and you are prompted by Gmail to sign in again. You glance at the location bar and you see accounts.google.com in there. It looks like this….
You go ahead and sign in on a fully functional sign-in page that looks like this:
Once you complete sign-in, your account has been compromised. A commenter on Hacker News describes in clear terms what they experienced over the holiday break once they signed in to the fake page:
“The attackers log in to your account immediately once they get the credentials, and they use one of your actual attachments, along with one of your actual subject lines, and send it to people in your contact list.
For example, they went into one student’s account, pulled an attachment with an athletic team practice schedule, generated the screenshot, and then paired that with a subject line that was tangentially related, and emailed it to the other members of the athletic team.”
The attackers signing into your account happens very quickly. It may be automated or they may have a team standing by to process accounts as they are compromised.
Once they have access to your account, the attacker also has full access to all your emails including sent and received at this point and may download the whole lot.
Now that they control your email address, they could also compromise a wide variety of other services that you use by using the password reset mechanism including other email accounts, any SaaS services you use and much more.
What I have described above is a phishing attack that is used to steal usernames and passwords on Gmail. It is being used right now with a high success rate. However, this technique can be used to steal credentials from many other platforms with many variations in the basic technique.
How to protect yourself against this phishing attack
You have always been told: “Check the location bar in your browser to make sure you are on the correct website before signing in. That will avoid phishing attacks that steal your username and password.”
In the attack above, you did exactly that and saw ‘accounts.google.com‘ in the location bar, so you went ahead and signed in.
To protect yourself against this you need to change what you are checking in the location bar.
This phishing technique uses something called a ‘data URI’ to include a complete file in the browser location bar. When you glance up at the browser location bar and see ‘data:text/html…..’ that is actually a very long string of text. If you widen out the location bar it looks like this:
There is a lot of whitespace which I have removed. But on the far right you can see the beginning of what is a very large chunk of text. This is actually a file that opens in a new tab and creates a completely functional fake Gmail login page which sends your credentials to the attacker.
As you can see on the far left of the browser location bar, instead of ‘https’ you have ‘data:text/html,’ followed by the usual ‘https://accounts.google.com….’. If you aren’t paying close attention you will ignore the ‘data:text/html’ preamble and assume the URL is safe.
You are probably thinking you’re too smart to fall for this. It turns out that this attack has caught, or almost caught several technical users who have either tweeted, blogged or commented about it. There is a specific reason why this is so effective that has to do with human perception. I describe that in the next section.
How to protect yourself
When you sign in to any service, check the browser location bar and verify the protocol, then verify the hostname. It should look like this in Chrome when signing into Gmail or Google:
Make sure there is nothing before the hostname ‘accounts.google.com’ other than ‘https://’ and the lock symbol. You should also take special note of the green color and lock symbol that appears on the left. If you can’t verify the protocol and verify the hostname, stop and consider what you just clicked on to get to that sign-in page.
Enable two factor authentication if it is available on every service that you use. GMail calls this “2- step verification” and you can find out how to enable it on this page.
Enabling two factor authentication makes it much more difficult for an attacker to sign into a service that you use, even if they manage to steal your password using this technique. I would like to note that there is some discussion that indicates even two factor authentication may not protect against this attack. However I have not seen a proof of concept, so I can not confirm this.
Why Google won’t fix this and what they should do
Google’s response to a customer asking about this was as follows:
“The address bar remains one of the few trusted UI components of the browsers and is the only one that can be relied upon as to what origin are the users currently visiting. If the users pay no attention to the address bar, phishing and spoofing attack are – obviously – trivial. Unfortunately that’s how the web works, and any fix that would to try to e.g. detect phishing pages based on their look would be easily bypassable in hundreds of ways. The data: URL part here is not that important as you could have a phishing on any http[s] page just as well.”
This is likely a junior person within the organization based on the grammatical errors. I disagree with this response for a few reasons:
Google have modified the behavior of the address bar in the past to show a green protocol color when a page is using HTTPS and a lock icon to indicate it is secure.
They also use a different way of displaying the protocol when a page is insecure, marking it red with a line through it:
During this attack, a user sees neither green nor red. They see ordinary black text:
That is why this attack is so effective. In user interface design and in human perception, elements that are connected by uniform visual properties are perceived as being more related than elements that are not connected. [Read more: Gestalt principles of human perception and ‘uniform connectedness’ and Content Blindspots]
In this case the ‘data:text/html’ and the trusted hostname are the same color. That suggests to our perception that they’re related and the ‘data:text/html’ part either doesn’t matter or can be trusted.
What Google needs to do in this case is change the way ‘data:text/html’ is displayed in the browser. There may be scenarios where this is safe, so they could use an amber color with a unique icon. That would alert our perception to a difference and we would examine it more closely.
Update: How to check if your account is already compromised
I’ve had two requests in the comments about this so I’m adding this section now. (at 9:39am Pacific time, 12:39am EST).
There is no sure way to check if your account has been compromised. If in doubt, change your password immediately. Changing your password every few months is good practice in general.
If you use GMail, you can check your login activity to find out of someone else is signing into your account. Visit https://support.google.com/mail/answer/45938?hl=en for info. To use this feature, scroll to the bottom of your inbox and click “Details” (very small in the far lower right hand corner of the screen). This will show you all currently active sessions as well as your recent login history. If you see active logins from unknown sources, you can force close them. If you see any logins in your history from places you don’t know, you may have been hacked. [Thanks Ken, I pasted your comment in here almost verbatim. Very helpful.]
There is a trustworthy site run by Troy Hunt who is a well known security researcher where you can check if any of your email accounts have been part of a data leak. Troy’s site is https://haveibeenpwned.com/ and it is well known in security circles. Simply enter your email address and hit the button.
Troy aggregates data leaks into a database and gives you a way to look up your own email in that database to see if you have been part of a data breach. He also does a good job of actually verifying the data breaches he is sent.
Spread the word
I’ll be sharing this on Facebook to create awareness among my own family and friends. This attack is incredibly effective at fooling even technical users for the reasons I have explained above. I have the sense that most ordinary users will be easy pickings. Please share this with the community to help create awareness and prevent this from having a wider impact.
Mark Maunder – Wordfence Founder/CEO – @mmaunder
Update: Official Statement from Google
This is an update at 11:30pm PST on Tuesday the 17th of January 2017. I was contacted by Aaron Stein from Google Communications. He has provided the following official statement from Google:
“We’re aware of this issue and continue to strengthen our defenses against it. We help protect users from phishing attacks in a variety of ways, including: machine learning based detection of phishing messages, Safe Browsing warnings that notify users of dangerous links in emails and browsers, preventing suspicious account sign-ins, and more. Users can also activate two-step verification for additional account protection.”
I asked Aaron two follow-up questions:
“Chrome 56 will include the text “Not secure” in the location bar on non-SSL websites where a page contains a password field or credit card input field. This is a fine example of a visual indication in the location bar that helps secure users. Are the Chrome dev team considering some visual indication in the browser location bar for data URI’s? That would help defeat this attack because, currently, there is no visual indication of anything awry when viewing a phishing data URI. It’s worth noting that the safe browsing system is currently unable to detect malicious data URI’s because it is currently geared for traditional hostname-path URL’s.
Second question: Emails that contain malicious data URI’s are the attack vector in this case. Are the GMail team considering any additional filtering or alerting related to data URI’s as attachments in the GMail web application?
I think any guidance you can provide on the above two questions will go a long way to put Chrome and GMail user’s minds at ease.”
He responded with:
“I can’t speak to things that aren’t out yet, but *please* watch this space. Should have more to share soon”
My thoughts on this response:
I think this is a perfectly acceptable response from Google. To be clear, there are several teams within the Google organization that this affects:
The Google Chrome browser team will be the ones who would implement any change in the location bar behavior when viewing a phishing data URI. The GMail team would implement filtering and alerting within the GMail application with a data URI attachment is received with other associated phishing markers. The Google Safe Browsing team may add support for malicious data URI’s in the GSB API and make that available to the Chrome browser team.
There may be other parts of the Google organization that touches including operations.
Asking Aaron to provide early guidance on how Google will mitigate this when it affects so many teams was a big ask, but I would be remiss if I didn’t hit him with a couple of follow-up questions. The good news is that Google is aware of the issue and we have an official statement that indicates there will be something forthcoming in future releases of Chrome, GMail and possibly other products that can help mitigate this.