Wordfence Response is for mission-critical WordPress websites that require 24/7/365 security monitoring with a 1-hour response time and 24-hour remediation. Wordfence Response includes all the benefits of Wordfence Premium and Wordfence Care, and adds our rapid response team on standby to handle security incidents.
If you are currently a Wordfence Response customer and need immediate help, sign in here and go to the Licenses page. Click "Get Help" on the relevant site that has an active Wordfence Response license. The form that appears will allow you to specify what the issue is and will enter our 24-hour queue which is monitored by the Wordfence Incident Response Team after hours. You'll receive a response within 1 hour.
At Wordfence, our incident response team is available 24 hours a day, 7 days a week, and 365 days per year. We have analysts ready to respond to incidents at all hours, which means that you aren’t just entering a queue that is only monitored during business hours. Our analysts handle incidents 24 hours a day, even when an incident occurs outside of regular business hours.
Wordfence Response Provides Operational Certainty and Predictability
Just like Wordfence Care, Wordfence Response provides hands-on support where we investigate and resolve any security issue that you may encounter. Customers with Wordfence Response retain Audit Log history for up to 1 year. In addition, Wordfence Response comes with a 1-hour response time, 24/7/365, to give you reliability and predictability when it comes to your business operations.
Resolution Within 24 Hours
Should you encounter a major security incident, the Wordfence Response team will have your site back up and running within 24 hours. Most issues are resolved in significantly less time than 24 hours.
The Best Data, The Best Research, The Best Processes
When a security incident impacts your site, our team works directly with you and securely clones your site onto a forensic server. Safely away from your production website, our team analyzes the incident using tools, processes, and data that have taken years to develop. We find the attack vector, track down indicators of compromise, and remediate your site.
Once resolved, your cleaned site is safely deployed from our forensic systems back to your production server, in collaboration with you and your team. You receive a full post-action report that explains how your systems were compromised, what we found, and how to prevent a future recurrence.
Wordfence Response licenses cover one site per license. If you have multiple separate sites that are not isolated on your server, due to the potential for cross-infection, each site will require a Wordfence Response license or else be isolated to be eligible for Wordfence Response.
Choose Wordfence Response For Certainty, Predictability, and a 1-Hour Response Time
If you run a business website, you understand that downtime translates directly into financial losses each minute that your WordPress site is offline. Wordfence Response is for established revenue-producing businesses that need a team on standby to quickly investigate and remediate any security incident.
24/7/365 Incident Response For Mission-Critical Sites
Wordfence Response customers receive our highest level of customer support along with 24-hour hands-on incident response, with a 1-hour response time, in the event of a security incident.
Includes Free Centralized Management
Wordfence Central is a powerful and efficient way to manage the security of multiple WordPress sites from a single console. Rapidly assess the security status of all your websites on a single page. View detailed security findings without leaving Wordfence Central and receive notifications when one of your sites experiences a security event. Powerful templates make configuring the security of all your WordPress sites a breeze.
This website uses cookies, pixels, and similar technologies (collectively “Cookies”) to improve your browsing experience. By clicking “Accept All”, you agree to the storing of Cookies on your device and that we may share, track, store, and analyze your interactions with the website to enhance site navigation, analyze site usage, and assist in our marketing efforts. For more information on our use of cookies please review our Cookie Policy.
Cookie Options
For additional information on how this site uses cookies, please review our Privacy Policy. The cookies used by this site are classified into the following categories and can be configured below.
Strictly Necessary
Always active
The “Strictly Necessary” cookies are necessary for the Sites and Services to work properly, and cannot be disabled. They include any essential authentication and authorization cookies for the Services. If you select the “Reject All” button, or choose to do nothing, only the strictly necessary cookies are active by default.
Functional
Disabled via "Do Not Sell or Share My Information" request. This category cannot be enabled.
Your browser is sending a Global Privacy Control signal which automatically disables this category. You may change your browser settings to enable it.
These cookies allow us to remember choices you make, such as your username, language, or region. This helps provide a more personalized and consistent experience by tailoring the Services to your preferences. For example, we can remember your preferred settings or login details, so you don't have to re-enter them each time you visit.
Performance/Analytical
Disabled via "Do Not Sell or Share My Information" request. This category cannot be enabled.
Your browser is sending a Global Privacy Control signal which automatically disables this category. You may change your browser settings to enable it.
These Cookies allow us to collect certain information about how you navigate the Sites or utilize the Services running on your device. They help us understand which areas you use and what we can do to improve them.
Targeting
Disabled via "Do Not Sell or Share My Information" request. This category cannot be enabled.
Your browser is sending a Global Privacy Control signal which automatically disables this category. You may change your browser settings to enable it.
These Cookies are used to deliver relevant information related to the Services to an identified machine or other device (not a named or otherwise identifiable person) which has previously been used to visit our Sites. Some of these types of Cookies on our Sites are operated by third parties with our permission and are used to identify advertising sources that are effectively driving customers to our Sites.
Do Not Sell or Share My Personal Information
This form enables you to request that we stop selling or sharing your personal information with third parties. "Selling" includes exchanging your information for money or other benefits, while "sharing" refers to providing your data to third parties for targeted advertising purposes. For more information on how we process personal information, please review our Privacy Notice.
When you submit this form, we will:
Immediately disable retargeting and remarketing cookies on your current browser/device
Browser/Device Specific: This opt-out applies to the specific browser from which you submit the request. To opt out on additional devices or browsers, you will need to submit separate requests.
Cookie Management: You may also manage cookies directly through your browser settings, or on our Cookie Control form.
Your request has been received. We will no longer share or sell your personal information on this browser.
An error occurred while attempting to submit your request. Please try again or contact support.