HAPPY – Helpdesk Support Ticket System <= 1.0.9 - Missing Authorization to Authenticated (Subscriber+) Arbitrary Ticket Reply

4.3
Missing Authorization
CVE CVE-2025-14581
CVSS 4.3 (Medium)
Publicly Published December 12, 2025
Last Updated March 27, 2026
Researcher Md. Moniruzzaman Prodhan (NomanProdhan) - Knight Squad

Description

The HAPPY – Helpdesk Support Ticket System plugin for WordPress is vulnerable to authorization bypass due to a missing capability check on the 'submit_form_reply' AJAX action in all versions up to, and including, 1.0.9. This makes it possible for authenticated attackers, with Subscriber-level access and above, to submit replies to arbitrary support tickets by manipulating the 'happy_topic_id' parameter, regardless of whether they are the ticket owner or have been assigned to the ticket.

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Vulnerability Details for HAPPY – Helpdesk Support Ticket System

Software Type Plugin
Software Slug happy-helpdesk-support-ticket-system (view on wordpress.org)
Patched? Yes
Remediation Update to version 1.0.10, or a newer patched version
Affected Version
  • <= 1.0.9
Patched Version
  • 1.0.10

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