JS Help Desk – Best Help Desk & Support Plugin <= 2.7.7 - Authenticated (Subscriber+) Insecure Direct Object Reference

Authorization Bypass Through User-Controlled Key
CVE CVE-2023-23679
CVSS 6.3 (Medium)
Publicly Published June 20, 2023
Last Updated January 22, 2024
Researcher Fariq Fadillah Gusti Insani (fariqfgi)


The "JS Help Desk – Best Help Desk & Support Plugin" plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 2.7.7 via the 'email' parameter due to missing validation on a user controlled key. This can allow authenticated attackers, with subscriber-level access and above, to delete help desk tickets.



Vulnerability Details for JS Help Desk – The Ultimate Help Desk & Support Plugin

Software Type Plugin
Software Slug js-support-ticket (view on wordpress.org)
Patched? Yes
Remediation Update to version 2.7.8, or a newer patched version
Affected Version
  • <= 2.7.7
Patched Version
  • 2.7.8

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