Ruby Help Desk <= 1.3.3 - Missing Authorization to Arbitrary Ticket Modification

Authorization Bypass Through User-Controlled Key
CVE CVE-2023-1125
CVSS 4.3 (Medium)
Publicly Published April 10, 2023
Last Updated April 14, 2023
Researcher Ameen Alkurdy


The Ruby Help Desk plugin for WordPress is vulnerable to unauthorized modification of data due to a missing authorization check on the process_ticket_reply function in versions up to, and including, 1.3.3. This makes it possible for authenticated attackers with subscriber-level permissions or above to update arbitrary tickets in the system.



1 affected software package

Software Type Plugin
Software Slug ruby-help-desk (view on
Patched? Yes
Remediation Update to version 1.3.4, or a newer patched version
Affected Version
  • <= 1.3.3
Patched Version
  • 1.3.4

All the threat data shared in this database is powered by Wordfence Intelligence Enterprise.
Interested in integrating this data into your platform or network?
Contact us now to discuss API access to our Wordfence Intelligence Enterprise Data Feeds.

Inquire Now

Want to get notified of the latest vulnerabilities that may affect your WordPress site?
Install Wordfence on your site today to get notified immediately if your site is affected by a vulnerability that has been added to our database.

Get Wordfence

The Wordfence Intelligence WordPress vulnerability database is completely free to access and query via API. Please review the documentation on how to access and consume the vulnerability data via API.