As a provider of security software, services, and research, we take security issues very seriously and strive to lead by example. We recognise the importance of collaboration between vendors, researchers, and customers and seek to improve the safety and security of the community as a whole through a coordinated disclosure process.
Reporting Security Issues to Wordfence
Contact the Wordfence Security Team by sending email to email@example.com in the following situations:
- You have identified a potential security vulnerability with one of our products;
- You have identified a potential security vulnerability with one of our services.
To ensure confidentiality, we encourage you to encrypt any sensitive information you send to us via email. We are equipped to receive messages encrypted using our public PGP key.
After your incident report is received, the appropriate personnel will contact you to follow-up. Wordfence attempts to acknowledge receipt to all submitted reports within seven days.
The firstname.lastname@example.org email address is intended ONLY for the purposes of reporting product or service security vulnerabilities. It is not for technical support. All content other than that specific to security vulnerabilities in our products or services will be dropped. For technical and customer support inquiries, please visit https://support.wordfence.com.
Disclosure and Remediation Process
When the Wordfence Research Team finds a vulnerability in another vendor’s product, or if a vulnerability affecting our plugin is disclosed to us, we take the following steps to address the issue. “Vendor” below may refer to us or to an external vendor.
- Our research team verifies the vulnerability.
- We develop a firewall rule to protect our customers. This rule is obfuscated to prevent reverse engineering.
- We notify the vendor, if necessary, and simultaneously release a firewall rule to protect our premium customers via the Threat Defense Feed. Customer sites are updated immediately with the rule and no customer action is required.
- The vendor releases a fix, usually after several days and we announce the existence of the vulnerability at the same time to encourage the community to upgrade.
- Wordfence community (free) customers receive the firewall rule 30 days after the initial release to Premium customers.
- A Proof of Concept (PoC) will be released 30 days after the vulnerability is publicly announced so that other firewall providers can create rules to protect their customers too.
All aspects of this process are subject to change without notice, and to case-by-case exceptions.