JS Help Desk <= 2.8.1 - Unauthenticated SQL Injection via email and trackingid

Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')
CVE CVE-2023-50839
CVSS 9.8 (Critical)
Publicly Published December 21, 2023
Last Updated January 4, 2024
Researcher Fariq Fadillah Gusti Insani (fariqfgi)


The JS Help Desk – Best Help Desk & Support Plugin plugin for WordPress is vulnerable to SQL Injection via the ‘email' and 'trackingid' parameters in all versions up to 2.8.2 (exclusive) due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.



Vulnerability Details for JS Help Desk – The Ultimate Help Desk & Support Plugin

Software Type Plugin
Software Slug js-support-ticket (view on wordpress.org)
Patched? Yes
Remediation Update to version 2.8.2, or a newer patched version
Affected Version
  • < 2.8.2
Patched Version
  • 2.8.2

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