SupportCandy <= 2.2.4 - Unauthenticated Arbitrary Ticket Deletion

Missing Authorization
CVE CVE-2021-24839
CVSS 7.5 (High)
Publicly Published January 5, 2022
Last Updated January 17, 2023
Researcher Brandon James Roldan (tomorrowisnew)


The SupportCandy WordPress plugin before 2.2.5 does not have authorisation and CSRF checks in its wpsc_tickets AJAX action, which could allow unauthenticated users to call it and delete arbitrary tickets via the set_delete_permanently_bulk_ticket setting_action. Other actions may be affected as well.



Vulnerability Details for SupportCandy – Helpdesk & Customer Support Ticket System

Software Type Plugin
Software Slug supportcandy (view on
Patched? Yes
Remediation Update to version 2.2.5, or a newer patched version
Affected Version
  • <= 2.2.4
Patched Version
  • 2.2.5

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